How it works?
Solutions
Lead Generation & Broadcast
Capture leads directly on WhatsApp and engage them instantly with personalized broadcast messages that feel like one-on-one conversations. CruiseX makes it easy to segment audiences by preferences, travel history, or booking stage so every message lands with relevance. Share offers, promotions, and updates at scale with support for rich media like images, brochures, and videos, boosting response rates far beyond traditional email or SMS. Built-in analytics and tracking show which campaigns drive the most engagement, helping you refine strategies and convert more leads into loyal cruise guests.
Guided Booking Flows
Turn complex cruise bookings into simple, step-by-step chat journeys that feel effortless for your guests. Instead of navigating multiple websites or long forms, passengers can select cabins, add dining upgrades, and confirm reservations all within a single chat. The flow is interactive, intuitive, and personalized, helping guests make decisions faster while reducing errors and drop-offs. With automated confirmations and secure payment integration, CruiseX ensures bookings are completed in just minutes—delivering both convenience for guests and efficiency for your team.
Upsell Opportunities
With CruiseX, upselling doesn’t feel like selling- it feels like service. While guests are booking their cabins, the bot can gently suggest a balcony upgrade, a special dining package, or an exciting shore excursion. These offers are timed perfectly, so they feel helpful rather than intrusive. By giving guests the right options at the right moment, you not only increase revenue but also make their cruise experience more enjoyable and personalized.
Reminders & Updates
Nobody likes missing an important payment date or forgetting about an excursion they booked. With CruiseX, guests get gentle reminders for payments, check-ins, and onboard activities - right on their chat. From pre-cruise tips to real-time excursion alerts, everything arrives at just the right time. The result? Fewer no-shows, less confusion, and a smoother experience for your guests - while your team spends less time chasing follow-ups.
24x7 FAQ Support
Answer repetitive questions instantly anytime, anywhere. Whether it’s itinerary details, cabin services, or dining options, CruiseX’s AI-powered concierge provides round-the-clock support without the need for additional staff. Guests never have to wait, and every inquiry is resolved in seconds. Beyond FAQs, the system also handles automated follow-ups, sending reminders for pending payments, check-ins, or upgrade offers ensuring no guest is ever left behind and every opportunity is maximized.
Customer Lifecycle
Sailing Through Every Stage
- Engage with carousels, videos & brochures
- Inspire customers with personalized content
- Track clicks, downloads & engagement
Admin Cruise Control
Navigate campaigns, analyze results, and optimize guest engagement.
Track performance with clear analytics & role-based access
Evaluate the chatbot's overall performance to make informed strategic decisions
Evaluate the chatbot's overall performance to make informed strategic decisions
Discover the CruiseX Advantage
Leverage CruiseX to connect with your prospects via the WhatsApp Business API
Guest Retention
Turn first-time bookers into repeat travelers through regular engagement and tailored experiences.
Database Growth
Achieve a 25% uplift in guest database and target 42% new share through smart acquisition strategies
Complete Data Ownership
Capture 100% guest data with zero-party opt-ins, ensuring security, compliance, and trust.
Loyalty Engagement
Delight guests with personalized offers, milestones, and VIP access to strengthen long-term bonds.